1. About our company's products:
Our products are fine chemicals, including pharmaceutical intermediates, textile auxiliaries, etc. Our star products include 1,3-Dimethylurea, Ethylene Glycol Diformate, N-Methylurea, etc. We can also provide product customization services. As long as you need it, we can provide help to you.
2. How to ensure product quality?
We strictly follow the relevant regulations of GMP and ISO to produce and inspect products, strictly control the quality of each batch of products, and can accept audit work.
3. How to deal with products that are unqualified or do not meet the requirements?
After receiving your complaint, the after-sales staff will fill out the user complaint handling form and notify the quality management department within 1 working day. After receiving the information feedback, the quality management department will test the retained samples within 2 working days. If the test results are qualified and meet the requirements of the contract, the after-sales staff and sales staff will negotiate with you to solve the problem; if the test results show that there is indeed a quality problem, the return and exchange process will be initiated in time.
4. What if the product packaging is damaged?
If the product you received is damaged and cannot be used, you can contact us in time and we will arrange a replacement service for you within 1 working day.
5. How to apply for after-sales service?
After placing an order for the product you need, if you have any questions, you can directly contact your salesperson and we will respond to your needs within 1 working day.
6. About the transportation method of the product:
After placing an order for the product you need, you can specify a transportation company, and we will supervise the transportation throughout the process and deliver the product to you in a safe and efficient manner.